VNCcontacts

VNCcontacts is the address book of the suite and the lead system for external contacts and companies. It answers a question most organizations get wrong: who owns a contact record? The rule here is explicit.

Your own organization is shown read-only, projected from the directory. The directory stays the single source for people inside the organization.
External contacts and companies are owned and maintained here: the private address book, lists, consent, sharing and duplicate hygiene.

That split means an employee never edits a colleague’s HR data from the address book, and at the same time a sales team gets a real system of record for its external relationships — with the governance that goes with it.

What it delivers

One place for external relationships. People and companies with emails, phones, addresses, custom fields and an interaction timeline.
A clean organization view. Internal users and the org tree are visible read-only, resolved from the directory; an employee can copy a central contact into their private book when they need to work with it.
Governance built in. Consent, suppression, sharing and an audit log are part of the data model, not an add-on. That is what makes the address book usable for outreach under data protection rules.
Duplicate hygiene. Detection and merge for people and companies, so the record does not rot.

Main capabilities

Capability	What it gives you
Contacts and companies	Full records with emails, phones, addresses, custom fields and flags.
Org view (read-only)	Internal users, units and the org tree from the directory, with copy-to-private.
Private address book	Your own companies and people, fully editable.
Lists and smart lists	Static and rule-based segments for mailings and campaigns.
Tags and ratings	Classify and prioritise contacts.
Consent and suppression	Record consent per person and keep a suppression list.
Sharing	Per-person and per-company share grants with an access panel.
Duplicate detection and merge	For people and companies, with a merge log.
Import and export	CSV and vCard, with duplicate flagging.
Interaction timeline and notes	Every touchpoint in one place, with an AI brief.
Enrichment and semantic search	Find a contact by meaning, not only by exact field.
Own avatar and emergency contacts	Personal and safety-relevant details.
Trash and history	Recover an accidental delete and see who changed what.

Typical use

A salesperson maintains companies and people they work with, tags them and builds a smart list of everyone due for a follow-up.
A marketing team records consent per contact, keeps a suppression list, and exports a mailing list without accidentally contacting an opted-out person.
An employee looks up a colleague in the read-only org view and copies the entry into their private book to keep notes.
Two colleagues have created the same company; the app flags the duplicate and merges the records without losing the timeline.

How it fits the suite

VNCdirectory is the source for the organization and for internal users; VNCcontacts projects it read-only.
VNCmail reads contacts from here, so the mail address book is governed.
VNCcrm exchanges contacts through explicit sync flags — a contact marked for CRM is pushed, and a CRM record marked for contacts is mirrored.
VNCfiles and VNClagoon AI provide attachments and the assistant.
VNCfluid shows a list or a segment as a portlet.

Roles

Role	What they do
End user	Maintain their private address book, lists and tags.
Data steward	Manage consent, suppression, duplicates and merges.
Team lead	Share records and segments with a team.
Administrator	Set policy, control CRM sync and imports.